Frequently Asked Questions
Q: Where are you located?
A: The Frosted Bite is a home bakery based in Orlando, Florida (East Orlando).
Q: Do you ship cookies?
A: We currently do not ship cookies.
Q: Do you have any special dietary options available?
A: At this time, special dietary options are not available.
Q: How do I place an order?
A: An order request form must be filled out to begin the order process. The request form addresses mostly everything I need to know to be able to provide you with a quote. To fill out a request form, click here.
Q: Is there an order minimum?
A: Yes, the minimum order is 24 standard sized cookies. Standard cookies are 3”-4” in size.
Q: What is your pricing?
A: Custom cookies start out at $66/dozen* (12 cookies). The price may go up depending on the intricacy of the designs, amount of icing colors, metallics, textures, hand drawing, packaging, etc. The minimum order for custom cookies is two dozen, which includes 4-6 designs per dozen.
Q: When do I pay for my order?
A: Once the client has agreed to move forward with the order, a link will be sent to access the invoice. Payment is due within 48 hours of receiving the invoice. All custom orders must be paid in FULL before reserving a spot on the calendar.
Q: How are the cookies packaged?
A: The cookies are individually heat-sealed in a clear bag to preserve their quality and freshness. They will be placed in a bakery box, securely packaged with bubble wrap between layers and paper shred. The bakery box will feature an ingredients and allergen label, along with a cookie care card.
Q: Do you offer premium packaging for favors?
A: If you would like your cookies individually bagged with a coordinating bow for favors, bows are an additional $12 per dozen.
We also offer individually boxed cookies elegantly adorned with coordinating satin bows that wrap around each box. Our premium packaging ensures that each cookie is beautifully showcased, making it an ideal choice for special events, celebrations, or when you simply want to add a touch of luxury to your gifts.
Q: How long do the cookies stay fresh?
A: Each cookie will be individually heat-sealed in a clear bag to maintain quality and freshness. This keeps cookies fresh for up to 2 weeks.
While the cookies can remain fresh for up to two weeks, it’s important to consider the time it took to prepare and decorate them. To enjoy the freshest taste, we recommend eating them or freezing them as soon as possible.
Q: How can I store cookies to keep them fresh for more than two weeks?
A: Cookies can be frozen in their bags and thawed at a later time. We recommend freezing the cookies as soon as possible to maintain the best quality. To freeze the cookies, place the sealed cookies into an airtight container, then place in the freezer. To thaw, leave the sealed cookies in the airtight container until fully thawed. DO NOT OPEN the container until fully thawed. This is the most important step. You cannot open the container until is fully thawed. I recommend taking the container out of the freezer the night before and leaving it on the counter overnight. Once fully thawed, you can remove the lid of the container and enjoy your cookies!
Q: What is a “Pre-Sale”?
A: During a holiday pre-sale there will be specific designs you can pre-purchase before a specific pick up date and time. Most holiday cookie sales are done in this fashion. Be sure to watch for details on Instagram and Facebook, where I post dates and times of when holiday sales will open.