Terms & Conditions
By proceeding with a purchase you are in agreement with our terms and conditions as stated below.
Artistic & Creative Freedom
Creative freedom is a requirement. Any inspiration pictures provided will be used as inspiration only, as I craft unique interpretations with my personal style and aesthetic. All custom orders are subject to The Frosted Bite’s design aesthetic.
We will create the requested colors as closely as possible for a design. By proceeding with a custom order purchase, the client understands that colors may vary on computer/phone/tablet screens/resolution settings and may vary slightly from expectations with the actual products.
Invoicing and Payment
Once client has agreed to move forward with the order, a link will be sent to access the invoice. Payment is due within 48 hours of receiving the invoice. All custom orders must be paid in FULL before reserving a spot on the calendar.
Pick-Up
Orders will be picked up at my residence in Orlando, FL (32829) at the date and time that are agreed upon. If anything changes, please make sure to contact me ASAP to make accommodations.
Once the order is picked-up, we no longer assume any responsibility for damage caused to them. Please check your cookies before leaving my driveway. After you leave, we cannot address any complaints.
Order Changes
Requests for changes to either designs, quantities, or dates are NOT guaranteed and will be made solely at my discretion, depending on my ability to accommodate the request.
Refunds & Cancellations
Custom cookie orders are non-refundable. Once paid, the order can be transferred to a new date (if available) but cannot be refunded. Notification of transfer must be given at least 2 weeks prior to pick-up day. The store credit cannot be used for holiday presales, or flash sales.
If there is an emergency on my end and I am unable to fulfill the order, a full refund will be issued.
Food Allergies
The Frosted Bite is a home based bakery operating under Florida Cottage Food Law that is not subject to Florida’s food safety regulations. The cookies and icing are both made in my home kitchen and therefore not allergen-free. Our kitchen is NOT nut free, egg free, dairy free, or gluten free.
The client is responsible for pointing out potential allergy hazards to their guests. One ingredient label is placed on the packaging/box. If the order is later distributed individually by the client; then, they shall communicate the allergy hazards to their guests. Note: The Frosted Bite cannot accommodate a gluten or nut free product. It is recommended that people with severe/life-threatening allergies of any kind do not consume products from The Frosted Bite.
When the use of metallic details is requested (gold, silver, or rose gold), it is important for the customer to understand that some metallics are considered non-toxic (meaning they will not harm you when ingested) but are not considered FDA approved.
Sugar Cookie Ingredients: Enriched flour (wheat flour, niacin, reduced iron, thiamine mononitrate, riboflavin, folic acid), butter (milk, salt), granulated sugar, eggs, vanilla bean paste (invert sugar, water, vanilla extract, vanilla seeds, xanthan gum, acacia gum), salt.
Royal Icing Ingredients: Powdered sugar, water, meringue powder (modified food starch, dried egg whites, sugar, gum arabic, sodium aluminosilicate, citric acid, potassium acid tartrate, vanillin), corn syrup, artificial flavors, cream of tartar, food coloring.
*Our signature cookie/icing recipe contains: Wheat, Eggs, Milk
Photographs
We do not provide “progress photos” of custom orders to clients.
The Frosted Bite reserves the right to post photographs of the baked goods they create and photograph/video record themselves.